Diagnostic Department: Motor Power Company improves customer service
Accuracy and efficiency in the management of returns and repairs: the employees of the new Diagnostic Department are trained to offer customer service that never disappoints expectations. Motor Power Company has decided to enhance the Service by rethinking the traditional Repair Department. A transformation carried out in several stages, but now in the home straight.
First of all, the assembly of the returned motors was transferred to the main assembly lines: in practice, today the motor returns to where it was born, to be repaired in the best possible way. This ensures the standardization of the process. Besides, a new figure specialized in diagnosing has entered the department.
Motor Power Company is now completing the last step of the process: setting up functional test stations. In this way, the Service will be able to carry out all the functionality checks of the motors in total autonomy, determining the reason for the failure and its causes.