Support and assistance

Constant and committed collaboration with our customers enables us to integrate our technology with their needs, present and future. Our motion solutions always offer real competitive advantages for our customers’ automation systems. Our technical staff follows projects from the very beginning and are always on hand to provide whatever assistance a customer needs. Our technical assistance service helps customers select the best possible solution for the application in hand and goes on to provide training and after-sales support.

Technical assistance
Motor Power Company sees efficient assistance as an integral part of customer relations - relations that are always built on a thorough understanding of the market and of customer needs. A team of engineers and technicians follow each customer from the moment a request is made, providing support throughout the selection and development of exactly the right solution.

Our application staff can perform remote corrective actions in a simple, fast and secure way.

KTY_THERMAL SENSOR_TERMINATION.pdf

Repairs

Our specialist repair department guarantees efficient support if ever products need repair or replacement. For us, technical assistance is the natural follow-up for all sales.
Return Material Authorization (RMA) can be easily requested via e-mail: support@motorpowerco.it. Terms and conditions can be consulted in a dedicated document (available from the Downloads area and below).

Training courses

Motor Power Company also organises information and technical training courses for its products as part of a policy of continuous customer service and relationship building.